TP
Tembani P

1 reviews | Active since May 2016

17 May 2016, 09:01

Hollard is a ****

<p>Ma name is Tembani Piet and I recently lost father, and I've been with hollard seen 2014/15/16.</p> <p>I've been paying and my records are showing that I've been good.</p> <p>Now last year December I changed my banking details and they didn't get their premium in December and January and in Feb they only call me of which I was in shock coz why do they have to wait until there's two premiums not paid, of which I was the policy lapsed I then made arrangements to paid double for December and January. </p> <p> </p> <p>Now my father passed away on the 16 of April.</p> <p>When I call them I was told "we won't pay your policy coz it lapsed in February.. </p> <p> </p> <p>I send I've been paying for my policy seen and now this..</p> <p> </p> <p>So I told to cancel all my policy with them coz they're a ****.</p> <p> </p> <p>Help anyone please</p>

0
Replies (1)
Hollard Life
Hollard Life's reply17 May 2016, 12:06
Official
We are sorry that your experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you. The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly. Kind Regards Lynne Lawrence ***