Hollard is a bad choice for policy

I've been a client to Hollard since Nov 2017. Hollard has always had a problem with its system. It would deduct 3 times the premium I am supposed to pay which is why I opted to cash payment. Now it got worse to a point where my payments were not recorded after August 2021 until my policy lapsed in Dec 2021 even though I have been making payments. I sent emails to Hollard with no response until I called in February 2022 and my policy was reinstated on the 28th of February 2022. All that was an error on their side because I was making payments which were not recorded until I sent proof of the payments.

After the policy was reinstated on 28/02/2022, I made a payment on 02/03/2022. However, I received an SMS mid April 2022 that because my policy was not paid for 2 months, it has lapsed. How come when the policy was last paid on the 2nd of March 2022? I was gonna make a payment by month end of April.

I was called by one of their consultants today and told me that they refuse to reinstate my policy because of the lapses which were caused by them. I no longer trust Hollard ever since Covid-19 happened, as they no longer have branches where they used to.

Should anything happen to me or my loved ones, how would we be buried? Hollard should reinstate my policy so I can take it to a funeral insurance of my choice as they are failures.