JT
Jonishia T
1 reviews | Active since Aug 2021
13 Aug 2021, 08:37
Hollard Insurer is the worst Service provider ever
Hollard Insurance is by far the worst funeral insurer i have ever dealt with,submitted a funeral claim for a deceased love One on the 2th of August 2021 till todate i had No feedback or communication from them,whenever i.phone Their Call centre I Am being told that my claim is with their accessor and No other communication Can be given. I logged a complaint witH Their complaints department and No further communication is received. They Confirm payout within 48hours of your submission however i Am still waiting on.day 9
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Replies (2)
Hollard Life's replyOfficial
13 Aug 2021, 09:58Hello Jonishia
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards,
Natasha Vos
Hollard Life's reply13 Aug 2021, 09:58
Official
Hello Jonishia
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards,
Natasha Vos
Hollard Life's replyOfficial
16 Aug 2021, 15:34Hello Jonishia
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos
Hollard Life's reply16 Aug 2021, 15:34
Official
Hello Jonishia
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos