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Agnes M

1 reviews | Active since Jan 2025

21 Jan 2025, 15:46

Hollard Insurance unpaid death claim

Unsatisfied with hollard insurance, my sister died in June 2021 we submitted the claim and they never paid us. What pain us month end of the same month we submitted the claim they deducted the premium. My mother never skip the payment but during our grief they had excusses after excusses of not receiving our documents.

0
Replies (3)
Hollard Life
Hollard Life's reply21 Jan 2025, 16:13
Official
Hello Agnes M

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

We are busy looking into your claim and what went wrong. We will engage with you within five working days.

Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply22 Jan 2025, 16:28
Official
Hello Agnes M

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply03 Feb 2025, 09:24
Official
Hello Agnes M

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team