Hollard Insurance stressed me out

My husband passed away on the 13th of January 2021 I then made a claim to hollard on the 14th of January, according to the desclaimer hollard payout is done with 48hour, due to the covid 19 I understood that it might 92hours before the claim is processed today is the 27th January 2020 I have not received anything. Hollard has not considered the emotional distress of losing my husband. Every single day when I call I'm told the claim is being escalated. The financial stress and debt I'm going through.