Hollard Insurance -stay away the worst insurance company ever-never respond

Good day, I have a funeral policy with Hollard Insurance, through JET, I submitted the documentation to Hollard Insurance as required on the 23rd of December after my partner passed away. This company just doesn't care , I have send several emails to their complaints centre, where they say they respond after 5 working days, they don't respond at all. I call them regularly, I takes 45 minutes and no response. I am a pensioner. It is now 29 January 2021, No response from them,