HOLLARD INSURANCE SHOULD BE BANNED

We recently experienced the terrible loss of my grandmother unexpectedly; whilst trying to deal with the terrible loss, wrapping up her estate, packing all of her things to get her room available at the retirement home, and the never ending stress and grief that comes with the death of someone dear to you, I tried to get her "Burial Policy" claim moving so that we didn't have the financial stress of outlaying too much money all at once... I spent 2.5 HOURS on the phone between Standard Bank and Hollard Insurance, only be told several times that she didn't have a policy; thankfully I knew my grandmother better than anyone, and I also had documents backing my argument for this policy!! I was put on hold 15 - 20 times and passed from pillar to post with different people telling me different things, and NO ONE knew what was going on. I eventually took it upon myself to call AGAIN and INSIST that Standard Bank put me on a conference call with them and Hollard Insurance and get them to do the accurate data research in order to confirm SHE DID HAVE A BURIAL POLICY. Finally, they "found" the policy (how you "lose" a policy on a computer system, I have no idea). I was sent an email with instructions on the 29th of September with which documents they needed and I then had to go through the trouble of having everything certified and collected, which I did and sent through to them as they requested, on the 9th of October. By the 19th of October, I had heard not one word from Hollard Insurance, so once again I took it upon myself to follow up, and did so by sending a "Follow Up" email with all documents attached again on the 19th. Today, on the 23rd of October, I still had no response or even a call from them. ONCE AGAIN, it was up to me to pick up the phone, be put on hold more times than I could count, passed yet again between people that didn't seem to know ANYTHING. Finally, I was put through to a guy that had to search his system and FINALLY pointed out that I, as the gran-daughter am not allowed to do this claim, it needs to come from one of her children / next of kin... After all the never ending admin given to me by Hollard Insurance Company - it was left up to ME to figure out that there seemed to be something stalling the claim application because they couldn't be BOTHERED to pick up the phone / send me an email to state that they had in fact made a mistake, and I was not allowed to do this application on my Grandmother's behalf. I am absolutely DISGUSTED that a company like this is allowed to handle things as sensitive and burial plans and funeral policies and how they EVEN STAY OPERATIONAL?! I will make damn sure that I advise every single person I know NEVER to choose Hollard Insurance, and I can only pray that this reaches people who will do the same.