kS
khomotso S
1 reviews | Active since Oct 2016
28 Jul 2025, 14:22
Hollard insurance refusal to pay claims
Hollard funeral insurance claim is pure nonsense. Lodged a claim on Friday the 18th of July and called to confirm, they requested the details o shared with them. I called they said they need more information I send everything by the 22nd of July 2025 and called again and they confirmed that they received everything.
It’s the 28th today I still do not have funds that are supposed to be used for funeral purposes
I am completely disgusted with their service. After paying them for more than 16 years without a claim just one claim and I received this disgusting service. Please stay away from Hollard if you value your peace. Today I called and I was on hold for more than 30 minutes with no feedback . I hate Hollard with everything in me
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Replies (6)0
Replies (6)
Hollard Life's replyOfficial
28 Jul 2025, 20:41Hello K****tso S
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply28 Jul 2025, 20:41
Official
Hello K****tso S
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
kS
khomotso S's updateReviewer Update
31 Jul 2025, 08:36Good day
I submitted all documents on the 23rd of July already., the entire pack received from the mutually I honestly don’t know what more do you want from me.
I have been paying Hollard for 16 years without any claim and just one claim I get this frustration, I regret ever joining your policy.
Please pay my money if you want proof that we buried my dad I will give you since you are petty
kS
khomotso S's update31 Jul 2025, 08:36
Reviewer Update
Good day
I submitted all documents on the 23rd of July already., the entire pack received from the mutually I honestly don’t know what more do you want from me.
I have been paying Hollard for 16 years without any claim and just one claim I get this frustration, I regret ever joining your policy.
Please pay my money if you want proof that we buried my dad I will give you since you are petty
Hollard Life's replyOfficial
31 Jul 2025, 10:01Hello K****tso S
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards.
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards.
Social Resolutions Team
Hollard Life's reply31 Jul 2025, 10:01
Official
Hello K****tso S
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards.
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards.
Social Resolutions Team
kS
khomotso S's updateReviewer Update
31 Jul 2025, 17:2214 days after my claim has been submitted Hollard is still refusing to pay my claim.
I submitted 3 pages of the BI report as well as the notice of death and all relevant information on the 23rd of July and they keep saying they cant find my document.
They keep refusing they need information of the undertaker which i told them, but they are doing everything possible not to pay the claim.
I submitted same information at work and my claim was paid without any hustle, I took all my money to prepare for the funeral hoping that by Monday they would have paid the claim, but they are adamantly refusing to pay after 16 years of paying them without any claim, my very first claim this is the service i get.
I cant go to work, my kids do not have food yet they are not bothered. every single day i must buy airtime to call only to be told we will look into it and does absolutely nothing.
I must deal with grief, not being able to go to work, my kids not having food all because of Hollard.
If that is not enough this afternoon they sent one of their consultant who was screaming, shouting and speaking over me in a very rude manner. I am utterly disgusted at their service and i curse the years I spend paying them every single month without any hustle.
I am utterly disappointed at Hollard service and i will ask everyone in my circle to terminate their contracts as they are in a business of not paying claim.
They keep collecting premiums from me knowing very well that they have no plans to pay out claims. s
Stay away from Hollard if you want to mourn and burry your loved once in peace.
Hollard does not pay funeral claims.
I submitted 3 pages of the BI report as well as the notice of death and all relevant information on the 23rd of July and they keep saying they cant find my document.
They keep refusing they need information of the undertaker which i told them, but they are doing everything possible not to pay the claim.
I submitted same information at work and my claim was paid without any hustle, I took all my money to prepare for the funeral hoping that by Monday they would have paid the claim, but they are adamantly refusing to pay after 16 years of paying them without any claim, my very first claim this is the service i get.
I cant go to work, my kids do not have food yet they are not bothered. every single day i must buy airtime to call only to be told we will look into it and does absolutely nothing.
I must deal with grief, not being able to go to work, my kids not having food all because of Hollard.
If that is not enough this afternoon they sent one of their consultant who was screaming, shouting and speaking over me in a very rude manner. I am utterly disgusted at their service and i curse the years I spend paying them every single month without any hustle.
I am utterly disappointed at Hollard service and i will ask everyone in my circle to terminate their contracts as they are in a business of not paying claim.
They keep collecting premiums from me knowing very well that they have no plans to pay out claims. s
Stay away from Hollard if you want to mourn and burry your loved once in peace.
Hollard does not pay funeral claims.
kS
khomotso S's update31 Jul 2025, 17:22
Reviewer Update
14 days after my claim has been submitted Hollard is still refusing to pay my claim.
I submitted 3 pages of the BI report as well as the notice of death and all relevant information on the 23rd of July and they keep saying they cant find my document.
They keep refusing they need information of the undertaker which i told them, but they are doing everything possible not to pay the claim.
I submitted same information at work and my claim was paid without any hustle, I took all my money to prepare for the funeral hoping that by Monday they would have paid the claim, but they are adamantly refusing to pay after 16 years of paying them without any claim, my very first claim this is the service i get.
I cant go to work, my kids do not have food yet they are not bothered. every single day i must buy airtime to call only to be told we will look into it and does absolutely nothing.
I must deal with grief, not being able to go to work, my kids not having food all because of Hollard.
If that is not enough this afternoon they sent one of their consultant who was screaming, shouting and speaking over me in a very rude manner. I am utterly disgusted at their service and i curse the years I spend paying them every single month without any hustle.
I am utterly disappointed at Hollard service and i will ask everyone in my circle to terminate their contracts as they are in a business of not paying claim.
They keep collecting premiums from me knowing very well that they have no plans to pay out claims. s
Stay away from Hollard if you want to mourn and burry your loved once in peace.
Hollard does not pay funeral claims.
I submitted 3 pages of the BI report as well as the notice of death and all relevant information on the 23rd of July and they keep saying they cant find my document.
They keep refusing they need information of the undertaker which i told them, but they are doing everything possible not to pay the claim.
I submitted same information at work and my claim was paid without any hustle, I took all my money to prepare for the funeral hoping that by Monday they would have paid the claim, but they are adamantly refusing to pay after 16 years of paying them without any claim, my very first claim this is the service i get.
I cant go to work, my kids do not have food yet they are not bothered. every single day i must buy airtime to call only to be told we will look into it and does absolutely nothing.
I must deal with grief, not being able to go to work, my kids not having food all because of Hollard.
If that is not enough this afternoon they sent one of their consultant who was screaming, shouting and speaking over me in a very rude manner. I am utterly disgusted at their service and i curse the years I spend paying them every single month without any hustle.
I am utterly disappointed at Hollard service and i will ask everyone in my circle to terminate their contracts as they are in a business of not paying claim.
They keep collecting premiums from me knowing very well that they have no plans to pay out claims. s
Stay away from Hollard if you want to mourn and burry your loved once in peace.
Hollard does not pay funeral claims.
Hollard Life's replyOfficial
01 Aug 2025, 09:42Hello K****tso S
We sincerely apologise for the delay in resolving your inquiry. We understand how important your concerns are to you, and we appreciate your patience. Our claims team is busy looking into your claim.
Kind Regards,
Social Resolutions Team
We sincerely apologise for the delay in resolving your inquiry. We understand how important your concerns are to you, and we appreciate your patience. Our claims team is busy looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's reply01 Aug 2025, 09:42
Official
Hello K****tso S
We sincerely apologise for the delay in resolving your inquiry. We understand how important your concerns are to you, and we appreciate your patience. Our claims team is busy looking into your claim.
Kind Regards,
Social Resolutions Team
We sincerely apologise for the delay in resolving your inquiry. We understand how important your concerns are to you, and we appreciate your patience. Our claims team is busy looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
01 Aug 2025, 15:04Hello K****tso S
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply01 Aug 2025, 15:04
Official
Hello K****tso S
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team