mM
mahlangus M
1 reviews | Active since Dec 2016
05 Aug 2021, 12:37
Hollard Insurance POSTER BOY for INSURANCE ****!!!
Hollard has to be the poster boy for INSURANCE ****. hellopeter has to create a 'no star' rating for pathetic companies like Hollard, because even the 1 star is too much to give to them. And having read some of the complaints here, I honestly don't know why they still have a licence to trade
My fiancé has device insurance with this *********** **** insurance company that she has been faithfully paying for over 3 years,with no claims whatsoever. Her device broke and naturally she filed a claim. She received a message saying that the claim has been approved and that she must pay X amount as excess. Amount was paid and now more a week later after excess has been received by these ********, her replacement device has not been delivered.
When we call, we are told that this *********** company has LEARNERS handling peoples claims. And in my fiancé's situation, these learners messed up the claim and the people there keep frustrating her because they was to cover up the mistakes made by these inadequately trained *********** LEARNERS who are dealing with claims.
My fiancé is being made to suffer for mistakes made by these learners Hollard has dealing with client claims. Instead of sending my fiancé her replacement device, she is basically being told the errors made by these learners is also her fault and she must wait while they correct these issues internally before getting her replacement device.
Why doesn't Hollard send the device, for which excess has already been paid for, and the deal with their internal incompetency on their own? Why must my fiancé be inconvenienced for 2 weeks now without a device she needs because Hollard has LEARNERS handling claims and they are messing up??
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
05 Aug 2021, 15:43Hello Simphiwe
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated complaints team
Escalated complaints team
Hollard Life's reply05 Aug 2021, 15:43
Official
Hello Simphiwe
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated complaints team
Escalated complaints team
mM
mahlangus M's updateReviewer Update
13 Aug 2021, 21:05What a waste of time. My fiancé got contacted a day after this complaint by Natasha Classen. She acknowledged that her claim process was done incorrectly. After giving my fiancé the run around for a couple of days, trying to still make her pay for the mistake your consultants made, she eventually sent an email stating that a replacement device would be sent as soon as the damaged phone is received.
The damaged phone has been received by you and now instead of getting a replacement device, my fiancé is being ignored.
We are going to 4 WEEKS now after the excess has been paid but NO REPLACEMENT DEVICE RECEIVED!
You seem to just be stringing us along and by the looks of the complaints here on hello Peter, this is the norm.
When it comes to deducting premiums and requesting excess payments, you excel but when you must render the service these premiums are for, you IGNORE your clients.
Our next stop now is the SHORT TERM INSURANCE OMBUDSMAN. We will be furnishing them with all the emails and sms you sent saying the device should be replaced, and yet no device has been received.
HOLLARD AND THEIR FINRITE GOONS ARE A **** AND ***** and everyone will know this!!
The damaged phone has been received by you and now instead of getting a replacement device, my fiancé is being ignored.
We are going to 4 WEEKS now after the excess has been paid but NO REPLACEMENT DEVICE RECEIVED!
You seem to just be stringing us along and by the looks of the complaints here on hello Peter, this is the norm.
When it comes to deducting premiums and requesting excess payments, you excel but when you must render the service these premiums are for, you IGNORE your clients.
Our next stop now is the SHORT TERM INSURANCE OMBUDSMAN. We will be furnishing them with all the emails and sms you sent saying the device should be replaced, and yet no device has been received.
HOLLARD AND THEIR FINRITE GOONS ARE A **** AND ***** and everyone will know this!!
mM
mahlangus M's update13 Aug 2021, 21:05
Reviewer Update
What a waste of time. My fiancé got contacted a day after this complaint by Natasha Classen. She acknowledged that her claim process was done incorrectly. After giving my fiancé the run around for a couple of days, trying to still make her pay for the mistake your consultants made, she eventually sent an email stating that a replacement device would be sent as soon as the damaged phone is received.
The damaged phone has been received by you and now instead of getting a replacement device, my fiancé is being ignored.
We are going to 4 WEEKS now after the excess has been paid but NO REPLACEMENT DEVICE RECEIVED!
You seem to just be stringing us along and by the looks of the complaints here on hello Peter, this is the norm.
When it comes to deducting premiums and requesting excess payments, you excel but when you must render the service these premiums are for, you IGNORE your clients.
Our next stop now is the SHORT TERM INSURANCE OMBUDSMAN. We will be furnishing them with all the emails and sms you sent saying the device should be replaced, and yet no device has been received.
HOLLARD AND THEIR FINRITE GOONS ARE A **** AND ***** and everyone will know this!!
The damaged phone has been received by you and now instead of getting a replacement device, my fiancé is being ignored.
We are going to 4 WEEKS now after the excess has been paid but NO REPLACEMENT DEVICE RECEIVED!
You seem to just be stringing us along and by the looks of the complaints here on hello Peter, this is the norm.
When it comes to deducting premiums and requesting excess payments, you excel but when you must render the service these premiums are for, you IGNORE your clients.
Our next stop now is the SHORT TERM INSURANCE OMBUDSMAN. We will be furnishing them with all the emails and sms you sent saying the device should be replaced, and yet no device has been received.
HOLLARD AND THEIR FINRITE GOONS ARE A **** AND ***** and everyone will know this!!
mM
mahlangus M's updateReviewer Update
16 Aug 2021, 11:00So after weeks and weeks and weeks of calling and fighting with you every day to get you to do what we paid insurance premiums for, you come back and offer my fiancé NONSENSICAL options as replacement devices!
Isn't the whole point of insurance to make one WHOLE in the event of damage or theft??
How can an insured iPhone be replaced with an android device??
On top of that, you have the audacity to tell her which network these specific devices only use. So now, my fiancé must change her whole life, her network and preferred phone, just because you are FAILING to make her WHOLE??!!
She has used iPhone and Cell C for her entire adult life. She has backed up all our life's memories and special moments on iCloud. How do you expect her to access all our life's memories, over 13 years worth of memories, she's saved on iCloud using a Huawei??
And your audacity has no bounds, because you carry on to tell her that only Vodacom is accepted by these devices. Is insurance about making your life easier as a so called insurer or is it about making whole the individuals who pay you every month with their hard earned monies? So now she must change networks from Cell C to Vodacom just to make your *********** insurance have an easier way - ALL OF THIS AFTER MAKING HER WAIT FOR 4 WEEKS BECAUSE YOU HAD LEARNERS COMPLETELY MESS UP HER CLAIM.
Hollard you are DISGUSTING and a SORRY EXCUSE for an insurer. And by looking at most of the complaints about this cellphone insurance you have, it seems it's only a certain demographic that is getting *****ed and being completely ignored. You should be ASHAMED of yourselves!! SIES!!!
Isn't the whole point of insurance to make one WHOLE in the event of damage or theft??
How can an insured iPhone be replaced with an android device??
On top of that, you have the audacity to tell her which network these specific devices only use. So now, my fiancé must change her whole life, her network and preferred phone, just because you are FAILING to make her WHOLE??!!
She has used iPhone and Cell C for her entire adult life. She has backed up all our life's memories and special moments on iCloud. How do you expect her to access all our life's memories, over 13 years worth of memories, she's saved on iCloud using a Huawei??
And your audacity has no bounds, because you carry on to tell her that only Vodacom is accepted by these devices. Is insurance about making your life easier as a so called insurer or is it about making whole the individuals who pay you every month with their hard earned monies? So now she must change networks from Cell C to Vodacom just to make your *********** insurance have an easier way - ALL OF THIS AFTER MAKING HER WAIT FOR 4 WEEKS BECAUSE YOU HAD LEARNERS COMPLETELY MESS UP HER CLAIM.
Hollard you are DISGUSTING and a SORRY EXCUSE for an insurer. And by looking at most of the complaints about this cellphone insurance you have, it seems it's only a certain demographic that is getting *****ed and being completely ignored. You should be ASHAMED of yourselves!! SIES!!!
mM
mahlangus M's update16 Aug 2021, 11:00
Reviewer Update
So after weeks and weeks and weeks of calling and fighting with you every day to get you to do what we paid insurance premiums for, you come back and offer my fiancé NONSENSICAL options as replacement devices!
Isn't the whole point of insurance to make one WHOLE in the event of damage or theft??
How can an insured iPhone be replaced with an android device??
On top of that, you have the audacity to tell her which network these specific devices only use. So now, my fiancé must change her whole life, her network and preferred phone, just because you are FAILING to make her WHOLE??!!
She has used iPhone and Cell C for her entire adult life. She has backed up all our life's memories and special moments on iCloud. How do you expect her to access all our life's memories, over 13 years worth of memories, she's saved on iCloud using a Huawei??
And your audacity has no bounds, because you carry on to tell her that only Vodacom is accepted by these devices. Is insurance about making your life easier as a so called insurer or is it about making whole the individuals who pay you every month with their hard earned monies? So now she must change networks from Cell C to Vodacom just to make your *********** insurance have an easier way - ALL OF THIS AFTER MAKING HER WAIT FOR 4 WEEKS BECAUSE YOU HAD LEARNERS COMPLETELY MESS UP HER CLAIM.
Hollard you are DISGUSTING and a SORRY EXCUSE for an insurer. And by looking at most of the complaints about this cellphone insurance you have, it seems it's only a certain demographic that is getting *****ed and being completely ignored. You should be ASHAMED of yourselves!! SIES!!!
Isn't the whole point of insurance to make one WHOLE in the event of damage or theft??
How can an insured iPhone be replaced with an android device??
On top of that, you have the audacity to tell her which network these specific devices only use. So now, my fiancé must change her whole life, her network and preferred phone, just because you are FAILING to make her WHOLE??!!
She has used iPhone and Cell C for her entire adult life. She has backed up all our life's memories and special moments on iCloud. How do you expect her to access all our life's memories, over 13 years worth of memories, she's saved on iCloud using a Huawei??
And your audacity has no bounds, because you carry on to tell her that only Vodacom is accepted by these devices. Is insurance about making your life easier as a so called insurer or is it about making whole the individuals who pay you every month with their hard earned monies? So now she must change networks from Cell C to Vodacom just to make your *********** insurance have an easier way - ALL OF THIS AFTER MAKING HER WAIT FOR 4 WEEKS BECAUSE YOU HAD LEARNERS COMPLETELY MESS UP HER CLAIM.
Hollard you are DISGUSTING and a SORRY EXCUSE for an insurer. And by looking at most of the complaints about this cellphone insurance you have, it seems it's only a certain demographic that is getting *****ed and being completely ignored. You should be ASHAMED of yourselves!! SIES!!!
Hollard Life's replyOfficial
16 Aug 2021, 12:23Hello Simphiwe
We have escalated your matter to our administrator who are working on your matter. Our administrator will be in contact with you.
Kind Regards
Escalated Complaints Team
We have escalated your matter to our administrator who are working on your matter. Our administrator will be in contact with you.
Kind Regards
Escalated Complaints Team
Hollard Life's reply16 Aug 2021, 12:23
Official
Hello Simphiwe
We have escalated your matter to our administrator who are working on your matter. Our administrator will be in contact with you.
Kind Regards
Escalated Complaints Team
We have escalated your matter to our administrator who are working on your matter. Our administrator will be in contact with you.
Kind Regards
Escalated Complaints Team