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Gail L

1 reviews | Active since Mar 2012

03 May 2022, 11:35

Hollard insurance poor service

I'm supposed to get my cash back on my 2 funeral covers and everyday I get told a story that it has been escalated but no one is giving me feedback,it's may already and my cash back was supposed to be paid out last month ref numbers received *** *** *** ***

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Replies (2)
Hollard Life
Hollard Life's reply03 May 2022, 11:50
Official
Hello Gail
 
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 
Escalated Complaints Team 
Hollard Life
Hollard Life's reply11 May 2022, 07:59
Official
Hello Gail

Thank you for your patience while we resolved your matter. We confirm that your cash back on both policies has been paid. 

Contact us for any future concerns or compliments. 

Kind Regards
Escalated Complaints Team