AJ
Amrica J

1 reviews | Active since Apr 2018

12 Dec 2024, 12:26

HOLLARD INSURANCE PATHETIC SERVICE COMPLAINTS LINE ***

I have been a paying client for the past 18 years to Hollard, for a life cover that does not grow in the pay out, upon death its a life cover. The day the Indian lady sold it to me, i was told after i reach 10 years of paying for my policy, the premium will not increase, but here i am, every year since have my premiums increased.

I know went and asked for recording of the call, for numerous times and to date this has not being sent to me !!!!

They call me at inconvenient times, and today i call the *** spoke to lady who told me hello and then disconnected the call this happened 3 times, then i called again same number ***, spoke to a Tebogo and and he did the very same, took my policy number *** and then told me to hold and then disconnected me again !!!! pathetic service, but they forget me paying my premium is paying for their salaries!!!

0
Replies (1)
Hollard Life
Hollard Life's reply12 Dec 2024, 13:09
Official
Hello Amrica J

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our Complaints team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Social Resolutions Team