SM
Sinenhlanhla M
1 reviews | Active since Feb 2021
03 Feb 2021, 11:22
Hollard insurance is the worst ever
Hollard funeral insurance is the worst ever. I lost my baby on January 20 2021 and I have since been trying to get them to process my claim. Until today (Feb 3, 2021) my claim has not been settled. I had the phone dropped on me and on days when I was luck to get through, the response I get is that they are still working on my claim. I lost R300 in airtime. The least you can do for a departed loved one is to give them a dignified funeral, but it's not possible with this kind of service. Hollard has made my loss even more unbearable.
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Replies (3)
Hollard Life's replyOfficial
03 Feb 2021, 17:15Hello Sinenhlanhla Felicia Masuku
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply03 Feb 2021, 17:15
Official
Hello Sinenhlanhla Felicia Masuku
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
SM
Sinenhlanhla M's updateReviewer Update
05 Feb 2021, 09:58It has been two days since the Hollard group responded on this platform by saying that they will have my matter resolved, but thus has not happened. I expected Hollard to pay my claim within 48 hours and this is a promise to their customers, but come the death of a loved one, this is not the case. The first time I contacted Hollard about this claim was on January 21. Despite having submitted all the documents, my claim is still not paid. I am fed up of dealing with *********** call center agents. Hellopeter please help.
SM
Sinenhlanhla M's update05 Feb 2021, 09:58
Reviewer Update
It has been two days since the Hollard group responded on this platform by saying that they will have my matter resolved, but thus has not happened. I expected Hollard to pay my claim within 48 hours and this is a promise to their customers, but come the death of a loved one, this is not the case. The first time I contacted Hollard about this claim was on January 21. Despite having submitted all the documents, my claim is still not paid. I am fed up of dealing with *********** call center agents. Hellopeter please help.
SM
Sinenhlanhla M's updateReviewer Update
08 Feb 2021, 12:36Well I waited and waited for Hollard to respond and today is February 8th and still no response. Close to R800 is deducted by Hollard towards my funeral policy every month. Hollard claims that they pay within 48 hours. I've been waiting for my claim to be paid from January 22. Hollard group complaints responded here on HelloPeter by saying that the Customer Resolution will get back to me. No one has contacted me. I have no choice but to go to the Ombuds.
SM
Sinenhlanhla M's update08 Feb 2021, 12:36
Reviewer Update
Well I waited and waited for Hollard to respond and today is February 8th and still no response. Close to R800 is deducted by Hollard towards my funeral policy every month. Hollard claims that they pay within 48 hours. I've been waiting for my claim to be paid from January 22. Hollard group complaints responded here on HelloPeter by saying that the Customer Resolution will get back to me. No one has contacted me. I have no choice but to go to the Ombuds.