Hollard Insurance is such a disappointment

On the 20th of Jan 2021 I lost my Mum. On the 23rd Jan 2021 I lodged a claim to Hollard . I was informed it was not processed the same day since it was a weekend. On Tuesday when I follow up I was told it has being authorised. On Tuesday I was told it has being sent for payment. Wednesday when I followed up I was told it hasn’t been sent for payment. Yesterday was the same status as well as today as well. It’s frustrating as I do not know when am I going to bury my Mum in such a time like this. I keep on postponing and the cost is killing me.

Regards