Hollard insurance is a ****!!!

I am with this shady, robbing insurance company. Every year they don't forget to deduct straight from my persal, from R200 odd rand to now R433... For TEN YEARS with no claim... No emails from them, no calls, no update and when I called to to see what's happening on 07/07/24 I learned I have a cash back... The lady actually said I should get EVERY 5 YEARS, I sent docs to relevant email and 3 weeks later they asked for back of ID,, two days after I checked up on them, it was bank statement, I sent it AGAIN and when I asked the lady how much really is my cash back... She R1800, R1800 for 10 years premiums, not a single claim. My 3 months contributions are more than that R1800!!., when I escalated the matter to their complaints, to their complaints department, I was asked for yet again my bank statement. I sent them my discovery bank online certified statements, which don't show my address... And yet they WANT it.... I feel Hollard is taking me for a p**S, taking advantage of it customers ( referring to another customer Khensani M's, 26 August 2024) and they are a SHAM of an insurance company, if it was possible I'd ask for ALL my money back cos I just enriched them, for them to treat me like S**t.