Hollard Insurance Incompetence

Hollard Insurance is the underwriter for the Clicks club card death benefit/funeral policy which is included for free if you are a club card member.

My wife passed away on the 26th of September 2022.

I have tried to register a claim with Hollard for over a week, to no avail.

I get sent from pillar to post.

These are the issues one has to deal with:

Their system is down/the system is hanging/ the line gets cut off whilst you are speaking to an agent. This after you have been transferred to various different people in various different departments and having explained the issue to each and every agent you have dealt with.

One of the agents after having taken all my details again advised that her system just froze, at that instant, but she would return my call as soon as it was back on line. Needless to say her system must still be offline as she still hasn't phoned me back.

I have even tried to get through to someone by phoning the switchboard and leaving a message with the operator who promised me that she would get someone to phone me after she couldn't transfer my call. She also had a problem with her system???

To date not one single person has contacted me.

Why offer a benefit if you are not going to provide the cover, or is it a "sales/benefit" gimmick which you never intended on providing?

This is a most traumatic time and this is the "service" provided?

My advice to anyone thinking that you have a "benefit" is think again, you don't