Hollard Insurance Has the Worst Claim Experience

Hollard has the worse service and communication when processing a claim the consultant said the claim is authorized, when i made a follow up she said she is in the toilet she can not assist. i escalated to the team leader they said there is no turn around time, the claim process can take months, and weeks and days. They never gave any feedback, each time i needed to follow up i had to call , they do not respond to emails. they dont send or reply to any queries. Yet they receive the premium monthly on time.