Hollard insurance funeral plan ridiculous service

My late mother-in-law passed on and we have since delivered all the necessary document required for the claim, with Hollard saying that they will make payment 24 hours after they have received all the necessary documents.

Hollard then got back to us and needed additional documents for the claim.

We then got the additional document and had it completed by the doctor.

Now they have all the required documents. In fact they've had all the necessary information since last week Thursday already. More than 72 hours later, and guess what? haven't hear anything from them.

Mind you this is a funeral plan. And we have had to pay for the burial since they told us a few days before the burial that we have to get a document completed by my late mother-in-laws doctor.

And getting this form completed took another month.

Now they have all the docs. Now we have to wait yet again!

This is ridiculous!