CL
Charmaine L

1 reviews | Active since Jun 2019

15 Feb 2021, 15:33

Hollard Insurance

Here I go again My husband was retrenched 23rd December 2020 He has bank accounts and retail accounts that have retrenchment cover Well we phoned Hollard and depleted our airtime as we held on I kid you not for 3 hours as the recording kept on saying we are experiencing high call volumes please hold for next available consultant Eventually managed to contact them Well a week has gone by as they saud they would call him in a weeks time These companies are making darn idiots of people who are waiting to be told what cover they can expect on their accounts EDGARS is one of the accounts and are the worst He had to send all his documentation to a totally different Company but eventually found out all documents had to go to Hollard but still waiting for Hollard insurance How disgusting I personally would never use any company that promises you an answer within a week but you actually wait for weeks WAKE UP HOLLARD

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Replies (1)
Hollard Life
Hollard Life's reply15 Feb 2021, 16:03
Official
Hello Charmaine

We are sorry that your claims experience has led you to contact us with a complaint.

Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
 
Kind Regards
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