MJ
Marlene J
1 reviews | Active since Dec 2023
07 Dec 2023, 15:45
Hollard insurance
I just received a letter from them saying I owe them 3 payments which is dated back with covid March uptill may 2020 but they debt 27 may the other 2 months I don't know why they ddnt debt... Thinking perhaps of the covid they took no payment for March and April now that it's almost time for my 5year claim they want me to pay the premiums in areas back in 2020 but why only send the letter after almost 4 years... Does that make sense?
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Hollard Life's replyOfficial
08 Dec 2023, 10:01Hello Marlene,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply08 Dec 2023, 10:01
Official
Hello Marlene,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team