Hollard Insurance Complain

I have since registered a funeral claim with Hollard in May 2021. I have been sent from Pillar to Post, with no success. I am the one making daily follow ups. Their customer service, complaints and all departments do not bother to call their clients or give informative feedback. I was initially asked to submit the necessary documents to process the claim. Afterwards they requested a medical report of the deceased, had to travel to the specific hospital to obtain the form. Surprisingly I had to pay R620 to get the form filled my a medical practitioner. I have submitted all the documents as requested, still no payout as they say their process is only 48hrs.