Hollard Insurance company completely ignores customers

Hollard Insurance company - Completely ignores customers.

I had a retrenchment policy that was sold to me to cover the payments on a vehicle purchased if I were to be unemployed and not able to pay them. I was on contract and this was VERY CLEARLY explained to the finance person who sold me the policy. Several months later Covid hit and my contract was not renewed. I registered a claim which was denied due to "an exclusion for contract employment" - if this was made known to me by their authorised and designated representative I would have never taken the policy. I have tried since October last year to follow their internal escalation policy but simply been ignored at every turn.

It appears that Hollard Insurance company's only concern is in gathering the premiums that their clients pay and service to and support of this clients does not feature at all.

My frustration with the complete lack of service or concern by this company is beyond words.