Hollard insurance company

I have been paying a funeral policy via Edgars stores that is underwritten by Hollard insurance company since 2015.

Since Edcon has gone under administration I have tried several times on various numbers to get hold of anyone at Edcon or Hollard to help me find out if my policy is paid up to date, and where and how should I pay the premium to in the future. After a plethora of phone calls to either of these companies, nobody seems to be able to help me. The one refers me to the other. It seems that no one can help me, what happens if something has to happen to me , and my wife has to submit a claim?

I believe that Hollard should be able to give me an answer, but they can’t do that. I have sent them an email to no avail. Please help me find out what is going on, my account number at Edgars used to be ***. My ID number is *** Full names: Willem Jacobus Horne.

Thank you for the service you deliver.