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Naledi N

1 reviews | Active since Apr 2021

07 Mar 2023, 15:08

HOLLARD INSURANCE ARE ******** AND THEIR CONSULTANTS ARE ***** !!

We’ve been paying for policies for 7 years and now the past 5 months, the money HAS NOT been deducted which has resulted in these policies lapsing. 1. I was not contacted, I had to call. 2. When they called in Feb we agreed with the consultants to deduct money for the outstanding policies but that has not been done. WHY MUST I KEEP CHASING HOLLARD FOR A SERVICE? THESE ARE PEOPLES LIVES AT STAKE. OUR FAMILIES HAVE BEEN COVERED HERE, HOW DOES HOLLARD EXPLAIN THIS ****? HOW? we’ve been calling and we are promised that this has been fixed and deductions will happen but still nothing. Even today we weren’t aware, we had to call to be told this BS. HOW MUCH HAVE WE PAID OVER THE PAST 7 YEARS? And this will just ruled out just like that. PLEASE GET BACK TO ME URGENTLY !!!

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Replies (3)
Hollard Life
Hollard Life's reply07 Mar 2023, 15:43
Official
Hello Naledi,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team 
 

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Naledi N's update07 Mar 2023, 16:28
Reviewer Update
I know this is a LIE ! I’ve been doing this for the past 3 months but no positive results have been yielded. Do you even care that people’s lives are at stake? What guarantees me that the policies will be fine for your carelessness? This is unacceptable
Hollard Life
Hollard Life's reply08 Mar 2023, 08:31
Official
Hello Naledi,

I really do apologies for our carelessness, and we will do our best to resolve your complaint.

 
Kind Regards, 

Escalated Complaints Team