Hollard Insurance

I wrote about this insurance company before and still NO SATISFACTORY RESOLUTION to my problem with Hollard insurance payments being seperated from my Edgars account!! Not even a phone call. They send forms via email on which I must add CONFIDENTIAL information and I am NOT HAPPY to do this. I think the thought to courier and return confidential docs to their clients has never occurred to this company. Any ideas out there? Should I report this matter to the InsuranceOmbudsman? It has been more than a year now and still NOTHING!! I am totally disillusioned with this company. What to do? What to do? And because of their slackness I am still shackled and am still being pestered by Edgars wth various ads even though I have wanted to close the Edgars account for ages now. ********** service. **********!