RW
Ralie W
1 reviews | Active since Jun 2022
29 Aug 2024, 09:16
Hollard Insurance
My mother had a funeral policy with Hollard Direct Solutions. She passed away on 24/07/2024.I submit the claim forms on 14/08/2024 made numerous follow up phone calls just to hear they have an It problem. (For the last 2 weeks) Where are their 48 hours pay out promise now. Avbob paid out within the 48 hour period so why can't Hollard do the same?
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Replies (2)
Hollard Life's replyOfficial
29 Aug 2024, 10:22Hello Ralie W
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply29 Aug 2024, 10:22
Official
Hello Ralie W
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
30 Aug 2024, 10:35Hello Ralie V
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply30 Aug 2024, 10:35
Official
Hello Ralie V
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team