Hollard ***********

I had a funeral policy with Two mountain which was underwritten by Hollard. Round about November I called Two mountain hence I wanted to update my banking details, this is then how I found that Two mountain are no longer making use of Hollard. I then decided to stay with Hollard hence they already had my information. Right! So December I paid my policy manual as the consultant told me their system is down. I requested for the consultant to call me back to ensure details was updated. No one called me. I then called since I noticed my debit order are not going off ,anofdd this was after I received a confirmation email. End of February same issue, debit didn't go off whereby I called again. I was then told to send statements through, not sure what the purpose of this would be. I request for a Superior to call me back. Up to date I have not received any call back. I am 100%sure by now my policy has either lapsed or about to lapse because of their incompetence. If this message get to Hollard, I would like you guys to re imburse me my monies paid over the years. It just shows me what kind of service you are rendering and what would happen if I need to make a claim in future.