Hollard ignoring client and refusing to pay

I've sent a claim on the 18/01/2021to hollard for a funeral claim. Ive been calling since last week to check the status of my claim all the agents claim nothing has been don. Ive asked to talk to their supervisors, team leaders, coach or managers. There was no luck. I had to make other costly expenses to bury my mom. On the 26th i went to hollard adderley street cape town. Barlow the manager escalated the matter to a person named peter. No feedback on the 26th. On the 27th i went back to adderley street Barlow and a consultant named Luthando gave me other forms. I did complete and the forms were sent to the peter person. I waited like there's nothing to do. Barlow left me for a meeting and told me they are busy with my claim. Later when i demanded to speak to him over the phone. He told me that peter said i wont be paid forsome silly reason on the very same phonecall he told my things are sent to head office by peter. On the 28th/01/2021 went to Adderley street branch again in cape town Barlow asked the consultant to check on the system and nothing has been done on my claim. Barlow called the so called Peter and after the call Barlow said Octavia is busy with my claim i asked him if he is having any communication as a proof he said no. Barlow after 16h00 he said he has not received any feedback from Hollard. Hollard claim they finalize the claim in 48 hours thats is false Hollard claim on their slogan "siyaduduza" meaning they are comforting thats not true they are frustrating and they dont care Hollard will make sure that the little airtime you have its used and finished on hollard. Hollard will not communicate with a client until you give up. Pain of loosing a mother is the same you feel when dealing with hollard