Hollard i dont have time for games please

To whom it may concern.

to this day i am still waiting for update from hollard. I complained directly to their facebook account (inbox) but the reply i got was to mention the policy number in question. I mean , could not they retrieve that information by just using an ID#.

Here is my discontent, i got a message for the first time that my policy debit order with them did not go through successfully and i might lose it (i got two with them) and to be honest, my account has funds and i am surprised why this occurred.

Can somebody help and close this matter asap. Without me getting inconvenienced ..please.