CkMc
Caswell kgaogelo Manamela casmanamela

1 reviews | Active since Jan 2024

09 Jan 2024, 18:31

Hollard i am not happy about your service, your guys roped me mt hard earn money.

I was with Hollard feneral cover for almost 4 years this year January 2024. After a year an somw month, they send me sms telling me not asking about my monthly premium will increade from R660 when i join to R840. I call an complain tht what they are doing is wrong, actually is *****. Why they increase my premium without talking yo me an i never sign up for flatuate premium which they should have told me too. They then apologized an promised it will never happen. Last year early December they did the same send msg wich say on January my premium will be increased to R900. Its when i decided to cut the deal with thm aftet full 3 years an 1 month. So i am not happy they way they did to me, i dont know about their other customers but i notice its their way to rope people their hard earn money. How can you keep on increasing without finding if my budget allows or what?? An what about my salary because its standing on one place where will the money to add on their premium come from??? Lastly i am out , am i habe loss they have save my money from the last previous years i was with them...i am very very disappointed with this company. If you ask me, they are more of ******** then ghe once with balaclava, they only differ because they stays in the office.

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Replies (1)
Hollard Life
Hollard Life's reply10 Jan 2024, 08:18
Official
 Hello Caswell,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team