HOLLARD HOSPITAL CASHBACK POLICY IS NOT WHAT IT SAYS IT IS. NO HONESTY AT ALL AND POOR SERVICE

I have an account with Edgars for over 10 years and with the account, I have 2 Hospital cashback policies with Hollard (one for personal and the other for family). I have paid without failure and then comes a time to claim because I was hospitalised for a week (17 june 2020 - 22 June 2020).

I put in a claim on the 29th of June for 2 Hospital cashback policies on 1 form with the supporting documents. Not once have they ever called to update me on my claims. I was the one calling almost everyday from Wednesday, 1 july 2020 to follow up on my claim. It was not even touched as yet when I called the first. I spoke to different agents (Pertunia, Palesa and Gladys). After a long hustle of calling everyday my 1 POLICY paid out 2 weeks later.

I then immediately called to check why is it the one policy that paid out and not 2. I was sent from pillar to post. I ended up insisting on talking to the agent's supervisor who's name is Timothy (i had to wait for +/-45 minutes calling with my cellphone. He confirmed that the matter was escalated a couple of times but the lady who's handling did nothing about it. He promised to call again for the 2nd time to let me know of the status of my other claim. That never happened. 13 days later I'm still fighting and waiting for my claim to be processed. How Hollard decided to pay for 1 policy and leave the other one when the claims were put on the same claim form on the same day beats me. If you don't call them and follow up, your claim will just be put on the side and no one will bother calling you and update you. THE SERVICE IS VERY POOR AND THEY'RE NOT HONEST. DON'T TAKE UP A HOSPITAL CASHBACK POLICY WITH HOLLARD.

I'm still fighting to get my payout on the policy and I'm sent from pillar to post. I've never missed a payment on the policies.