Hollard horro

I’ve been a client of Hollard for almost ten years and have 5 funeral policies with them. I picked up that with my one policy the debit did not go through and I decided to call Hollard and find out and to my utter horror I was told that the policy cancelled due to non payment. As if that’s shocking enough I was told that the notice of cancellation was sent to a number that I did recognize. I was told that they have this number which isn’t mine on their system and they don’t know where they got it. What would have happened had I not called? If I had a claim I would have had to deal with this in my time of need. I have requested them to keep the policy as is, cancelled but I want all my premiums I have been paying all these years as this is not my fault that their system had a glitch and now I have to suffer for their own mistake. The policy in question is ********** 1 and my red number is ********** 369. I need answers and also need all y money back I do not appreciate this kind of treatment because I’m black and they don’t care