Hollard Horrible

After numerous email requests to cancel a policy and debit order , all I received were several automated emails to say they would sort out within 5 or so days. Well almost 3 weeks went by to no avail and even today as I write this has not been sorted! The debit order still went off and now they say it can take another 7 - 10 days to be refunded . Lets see what happens next !? Terrible service from what is mean to be a solid company