HE
Heila E

1 reviews | Active since Oct 2011

29 Jul 2015, 13:51

Hollard has short paid my claim

I was in Hospital from 2 June 2015 to 10 June 2015.<br> Hollard has paid my claim as if I was only in Hospital from 5 June 2015 to 9 June 2015.<br> <br> I was in two different Hospitals, but for some reason no one at Hollard can understand this.<br> <br> on 2 June 2015 I was admitted at Prince Mshiyeni Hospital<br> I was in Prince Mshiyeni Hospital from 2 June 2015 to 5 June 2015<br> on 5 June 2015 I was transferred by Prince Mshiyeni Hospital to Inkosi Albert Luthuli Central Hospital<br> I was then in Inkosi Albert Luthuli Central Hospital from 5 June 2015 to 9 June 2015<br> on 9 June 2015 I was transferred back from Inkosi Albert Luthuli Central Hospital to Prince Mshiyeni Hospital <br> I was then in Prince Mshiyeni Hospital from 9 June to 10 June 2015<br> In other words I was in hospital from 2 June to 10 June <br> <br> I have supp**** all the required documents, but every time one calls it is just \please submit the documents again"or \""we do not understand\""<br> <br> Hollard please urgently sort out my claim I pay my premiums in full every month I expect to receive my claim in full when I have to claim."""

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Replies (1)
Hollard Life
Hollard Life's reply29 Jul 2015, 14:59
Official
Hello HeilaE,

We are sorry that your claim experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.

Kind Regards
Lynne Lawrence
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