IH
Ina H
1 reviews | Active since Aug 2021
11 Aug 2021, 14:14
Hollard has no compassion for the elderly
Due to the Corona Virus my 79 year old mother could not reach a shopping centre where she could pay her premium. When we wanted to pay it at Peps or Ackermans the sysyem did not want to take it. I contacted Hollard to sort it out. I was preparred to pay the amount outstanding. All they said us sorry we cant help you. My mom has been paying her policy for years. Now nobody wants to help her because she is over 75. Shame on you Hollard. I would have thought that a little compassion would go a long way in these times. What is she supposed to do now?
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Hollard Life's replyOfficial
11 Aug 2021, 15:18Hello Ina
We are sorry that your recent experience on regarding your mums policy has led you to contact us with a complaint. The details of your complaint will be carefully revised and we will do our very best to resolve your complaint fairly.
Kind regards
Waheeda Namlall
Hollard Complaints Management
We are sorry that your recent experience on regarding your mums policy has led you to contact us with a complaint. The details of your complaint will be carefully revised and we will do our very best to resolve your complaint fairly.
Kind regards
Waheeda Namlall
Hollard Complaints Management
Hollard Life's reply11 Aug 2021, 15:18
Official
Hello Ina
We are sorry that your recent experience on regarding your mums policy has led you to contact us with a complaint. The details of your complaint will be carefully revised and we will do our very best to resolve your complaint fairly.
Kind regards
Waheeda Namlall
Hollard Complaints Management
We are sorry that your recent experience on regarding your mums policy has led you to contact us with a complaint. The details of your complaint will be carefully revised and we will do our very best to resolve your complaint fairly.
Kind regards
Waheeda Namlall
Hollard Complaints Management