SS
Sylvia S
1 reviews | Active since Nov 2020
01 Mar 2022, 09:50
Hollard has bad customer service.i regret the day I joined them
This is my second bad review about Hollard.i claimed on thurday for my grandfather who was supposed to be buried on Saturday.till now I haven't received any payment.i have spend a lot of airtime calling them everyday.i was even supposed to get the car to help with funeral arrangements but I did not get it.today I asked for all my call recording i hope they will respond.the last time I claimed a few years back they did the same thing and I got the money on friday afternoon.Im disappointed.
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Hollard Life's replyOfficial
01 Mar 2022, 10:21Hello Sylvia
We are saddened to hear about the loss of your grandfather. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within three working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply01 Mar 2022, 10:21
Official
Hello Sylvia
We are saddened to hear about the loss of your grandfather. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within three working days.
Kind regards,
Escalated Complaints Team