Hollard goes to xmaslunch & the world stands still

I called Hollard to claim the funeral cover for my father-in-law. Only to get told by Palesa(hired to take messages) that the department is going to Christmas lunch and I can only phone back on Monday. THE Hollard!!!!!! This information should be what they tell us first before they start deducting premiums. I cannot believe i have to wait until Monday to start with the claim process. They cannot even tell me how long a claim takes to process. This is unacceptable from ANY insurance company. No one should go through this kind of frustration while grieving.