1 reviews | Active since May 2014
Hollard giving me the worst experience
Worst experience ever with Hollard.<br> <br> They dont care about people! #fact!<br> Loaded a claim for my grandfather that passed on Monday and confirmed everything by Tuesday, till now they have not attended to me. His coffin was cancelled and everything else is slowed because they keep lying to me. and not holding up to their promise. this is not my first cry for help with Hollard. But it will be my last<br> i will never in my whole life ever take up another policy with this company ever again!<br> <br> They have not made this difficult time any easier instead they have contributed to more pain! i dont know what i am going to do!<br> <br> i do regret ever signing up with HOLLARD, but i will never make this mistake ever again. <br> <br> I am truly hurt and upset... All i wanted was to let him rest in peace and have a dignified funeral. But asking that from Hollard was the hardest thing to do as they dont deliver!<br> Thank you for your non compliance.
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent loss.
We sincerely apologise for the delay in finalising your claim.
The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent loss.
We sincerely apologise for the delay in finalising your claim.
The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
