HOLLARD gives no peace of mind

I lodged a claim for my mother's funeral cover on Tuesday the 14th of June 2022. Today is the 20th of June 2022 and I still do not have my claim paid. I am so disappointed as I though having a policy with hollard i would arrange my mother's funeral peacefully without having to into debt. and yet that is my reality. I had to beg the undertaker to release my mother so we can bury her on Saturday. Disappointing is an understatement of the service i have experienced. I am still waiting for the 48hours for my policy to be paid from last week Tuesday and I keep hearing in process, . still not yet paid out to date. I keep hearing it is in process.