HN
Hendrik N
1 reviews | Active since Jul 2021
26 Jul 2021, 11:22
Hollard getting HOL HARD
So I have a funeral policy with Hollard Insurance, which is 5 years old. At inception of the policy they phoned me and the whole contract was done over the phone. They also send me my policy document. I was told that, after 5 years, if all my premiums where paid to date, that 20% of my premiums would be paid out to me. I got my policy document and it stated that there was a " Premium Back Benefit on the policy, so IO thought that that is exactly what I wanted. But then, five years later, it was not the case. I had to have a "MONEY back benefit" on my policy for me to get 20% back after 5 years. So, this is how cunning Hollard is, confusion you to limit their pay-out responsibilities toward their stupid clients! So go check your Hollard funeral policy document very carefully, they migh be *****ing you too!
Subsequently, I have moved my insurance elsewhere...
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
26 Jul 2021, 11:37Hello Hendrik
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Natasha Vos
Hollard Life's reply26 Jul 2021, 11:37
Official
Hello Hendrik
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Natasha Vos
HN
Hendrik N's updateReviewer Update
26 Jul 2021, 13:05How strange that you as HOLLARD responds within the hour if I report you on Hello Peter, yet, you could not manage to call me, the dumb, PAYING customer, to provide me with updates, this after I had to phone you on my account, NUMERIOUS times? My initial contact with Hollard was 23 / 06 / 2021, when I lodged a query. The consultant said 5 - 12 working days to resolve this matter, as they had to listen to the original voice recordings, as my contract was done over the phone. I also requested those recordings...Nada....nothingggg!
Then, on 15 July @ 09:33 you sent me an text message to rate your service as HOLLARD have decided that they have "resolved" my request. Really? NOTHING WAS RESOLVED!!! Problems don't just disappear if you don't address them! (That is a government mentality) I rated you as low as I could...still, "who cares", its that stupid PAYING g*tvlieg customer...again!
Today, after how many phone calls and 23 days later, YES TWENTY THREE DAYS! I had to waste my airtime again. I spoke to Chrizelda, she could not put me through to anybody in HOLLARD to help me. Not even her manager was willing to take my call. I actually gave Chrizelda my number and told her to get her manager to phone me...Do you think she called me, you remember, the stupid PAYING customer? Nope!
This makes me wonder, how much Hollard **** stories my relatives will have to swallow once they initiate a claim one day? It scares the jitters out of me to think that they will just be shown the door, with lots of silent treatment...
Then, on 15 July @ 09:33 you sent me an text message to rate your service as HOLLARD have decided that they have "resolved" my request. Really? NOTHING WAS RESOLVED!!! Problems don't just disappear if you don't address them! (That is a government mentality) I rated you as low as I could...still, "who cares", its that stupid PAYING g*tvlieg customer...again!
Today, after how many phone calls and 23 days later, YES TWENTY THREE DAYS! I had to waste my airtime again. I spoke to Chrizelda, she could not put me through to anybody in HOLLARD to help me. Not even her manager was willing to take my call. I actually gave Chrizelda my number and told her to get her manager to phone me...Do you think she called me, you remember, the stupid PAYING customer? Nope!
This makes me wonder, how much Hollard **** stories my relatives will have to swallow once they initiate a claim one day? It scares the jitters out of me to think that they will just be shown the door, with lots of silent treatment...
HN
Hendrik N's update26 Jul 2021, 13:05
Reviewer Update
How strange that you as HOLLARD responds within the hour if I report you on Hello Peter, yet, you could not manage to call me, the dumb, PAYING customer, to provide me with updates, this after I had to phone you on my account, NUMERIOUS times? My initial contact with Hollard was 23 / 06 / 2021, when I lodged a query. The consultant said 5 - 12 working days to resolve this matter, as they had to listen to the original voice recordings, as my contract was done over the phone. I also requested those recordings...Nada....nothingggg!
Then, on 15 July @ 09:33 you sent me an text message to rate your service as HOLLARD have decided that they have "resolved" my request. Really? NOTHING WAS RESOLVED!!! Problems don't just disappear if you don't address them! (That is a government mentality) I rated you as low as I could...still, "who cares", its that stupid PAYING g*tvlieg customer...again!
Today, after how many phone calls and 23 days later, YES TWENTY THREE DAYS! I had to waste my airtime again. I spoke to Chrizelda, she could not put me through to anybody in HOLLARD to help me. Not even her manager was willing to take my call. I actually gave Chrizelda my number and told her to get her manager to phone me...Do you think she called me, you remember, the stupid PAYING customer? Nope!
This makes me wonder, how much Hollard **** stories my relatives will have to swallow once they initiate a claim one day? It scares the jitters out of me to think that they will just be shown the door, with lots of silent treatment...
Then, on 15 July @ 09:33 you sent me an text message to rate your service as HOLLARD have decided that they have "resolved" my request. Really? NOTHING WAS RESOLVED!!! Problems don't just disappear if you don't address them! (That is a government mentality) I rated you as low as I could...still, "who cares", its that stupid PAYING g*tvlieg customer...again!
Today, after how many phone calls and 23 days later, YES TWENTY THREE DAYS! I had to waste my airtime again. I spoke to Chrizelda, she could not put me through to anybody in HOLLARD to help me. Not even her manager was willing to take my call. I actually gave Chrizelda my number and told her to get her manager to phone me...Do you think she called me, you remember, the stupid PAYING customer? Nope!
This makes me wonder, how much Hollard **** stories my relatives will have to swallow once they initiate a claim one day? It scares the jitters out of me to think that they will just be shown the door, with lots of silent treatment...