LA
Lisa A

1 reviews | Active since May 2025

30 Oct 2026, 10:46

Hollard Gaslighting CLAIMS & COMPLAINTS - Promises 48 Business Hours / 2 Business Days - Zero Feedback After 15 Business

Title: Hollard - Promises 48 Business Hours / 2 Business Days - No Feedback EVER - All Numbers Dead 1 Star This is about feedback only - not about the claim. I lodge complaints on Hollard's website. Two promises from Hollard: 1. Website screen after you submit: "Thank you. Your complaint has now been escalated within Hollard. Please give us up to 48 business hours to contact you" 2. Auto email after you submit: "Thanks for reaching out to us – we've received your complaint. This is an automated message to let you know that one of our Hollard team members will be in touch within 2 business days." Reality: I have NEVER received feedback within 48 business hours or 2 business days - not even after 15 business days. No call, no substantive email, no timeline - ever. Only repeated auto messages saying "still investigating" for weeks - no actual feedback. I email their published complaints addresses - auto reply says redirected within 48 hours - then silence. No ownership. Contact numbers on department letterheads and email signatures - I have tested all during business hours - twice: T *** - "PERSON IS NOT AVAILABLE' F *** - "THE NUMBER YOU HAVE DIALLED DOES NOT EXIST" *** - advertised as "Need urgent help? Give us a call on *** during business hours" - says "NOT IN SERVICE" - tested twice during business hours. Landlines - leave voice messages - no response, Emails - no feedback Hollard across claims & complaints departments is gaslighting their clients. Promise 48 business hours and 2 business days feedback, publish numbers that do not exist / not in service / person not available, and give zero feedback ever. 30 Oct 2026

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Replies (1)
Hollard Life
Hollard Life's reply30 Oct 2026, 10:53
Official
Hello Lisa A.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hello Peter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Social Resolutions Team