Hollard Funeral Scheme payout delays :-(

In the midst of a pandemic, Hollard decided to drop us with a funeral cash payout for my deceased husband. To comply with the regulations I had to borrow money to get the funeral process going. A claim was submitted on the 24th Dec 2020 and it hasn't been paid out to this day.

The communication is one-way and ends up only at the contact center who keep advising they will escalate with no visibility of the process to me (their client of over 10 years). This is a stressful period for me and they are not making things any easier as promised or as contractually stipulated.

Policy Number:***1 (and all required documentation is sitting with them)