Hollard Funeral ****

My grandmother has a funeral cover with Hollard which is suppose to be paid out 24 to 48 hours incase of a claim. But this has not been the case. On the 21st of December my Gran Sister Passed on a claim was put in the very same day. after numerous calls still no payment has been made to date being the 4th of January 2023. instead a premium has been deducted today for my grandmother and her late sister who we had to borrow money to bury.

Hollard doesn't have offices for the elderly to go when they need to claim they expect them to call e-mail etc. are all elder people capable of doing that. We understand that they need to speak to the policy holder and not the children or grandchildren. I want to know what is Hollard doing to ensure that Constant communication with their client in time of death/ claim. Our grandmothers take out these covers to ensure that they don't have issues should they die or lose their loved ones.

I mean a claim that is suppose to have taken 24 to 48 working hours is now at 8 working days with no payout.

worse it doesn't help when you are assisted by Zdumeri Rachel, who was rude and told us there's nothing she can do to help us on the 28th of December when asked to put us through to her supervisor she told me she doesn't have one and is unable to escalate the matter.

This has been one of the most difficult situation for my gran and still had to worry about her payout that she has been paying for years.