HOLLARD FUNERAL POLICY - WHAT A JOKE!

Hollard Life Insurance Funeral Policy - absolutely non existent service, lack of compassion, rude and obnoxious staff and overall couldn't care less attitude. On 9th July my mom passed away suddenly. The first telephone call to Hollard to inform them of the passing was made to Hollard on 9th July at 10:08. The necessary claim forms were sent under reference number WF_ ********** 19. The forms were duly completed as per the instructions and sent back to Hollard on 11th July 2018 duly completed. A email "read receipt" was requested and showed that the email had been read on the side of Hollard. A phone call to Hollard on Thursday 12th July revealed that they had apparently not received the forms, although a read receipt had been received and the forms were then re-sent. After once again not receiving any response to the claim, another phone call was made wherein they then requested 2 years medical history - a "requirement" that was omitted from all the original claim forms and discussions preceding this. As my mom had been overseas for a year, I could only provide a one year history (I have asked them to send me the voice recording of when I took out the policy as I do not remember this being a requirement at all). After making yet another phone call and having to speak to rude and obnoxious telemarketers, they agreed that a one year medical history would suffice. I duly sent off the government clinic records for a year which was done on 18th July at 08:12 and had to send it three times as each time I called to acknowledge that they had received them, the answer was that they had not. As of 23rd July - today, I am still no further forward with getting paid out for my mothers funeral. The claim is "being assessed". What a joke you are Hollard. You sell a funeral policy with the promise that it will pay out within 24 to 48 hours. You should be ashamed of yourselves, for a) the false advertising and for b) the total lack of compassion shown by your staff on the bereavement process. People who lose someone already suffer enough without having to be put through this absolutely shocking, ludicrous and total lack of compassion service!