mB
mandla B
1 reviews | Active since May 2012
30 Oct 2023, 08:54
Hollard Funeral Policy, the worst experience!!!!
The worst claim experience by hollard life, My mother lost her sister after numerous back and forth Hollard Life confirmed that all documents were received on Wednesday 25th October 2023, today is the 30th and we still await payment regarding the funeral policy payout. Its very sad that we have family still stuck in KZN while Hollard drags there feet to assist us regarding the funeral claim. With all the technology that is out there to verify death claims and systems that link to Home Affairs, to still be waiting more than 72hrs for a claim is shocking appalling. Not happy at all!!!!!
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Replies (2)
Hollard Life's replyOfficial
30 Oct 2023, 10:29Hello Mandla,
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team
Hollard Life's reply30 Oct 2023, 10:29
Official
Hello Mandla,
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team
Hollard Life's replyOfficial
30 Oct 2023, 11:09Received, Thank you.
Hollard Life's reply30 Oct 2023, 11:09
Official
Received, Thank you.