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Vaughn S

1 reviews | Active since Jun 2018

15 Jun 2018, 07:28

Hollard funeral policy run around.

My father Colin Lane passed on the 1st May, he had a funeral policy with Hollard via Standard bank. We submitted the first claim on 11/5 . It's now over a month later and 5 claim submissions to date we have had no one contact us to tell us what's going on. I am ****ing discusted in Hollard . Your service is sub standard and I will take this further on principle with the Ombudsman .

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Replies (5)
VS
Vaughn S's update15 Jun 2018, 10:07
Reviewer Update
Kindly note As my patients have run out any attempt to placate me will be met with hostility as you have absolutely no accountability . I'm so discusted I'm sick to my stomach with your service. Yet if we the customers miss one payment? Hmmmmmm
VS
Vaughn S's update15 Jun 2018, 10:07
Reviewer Update
Kindly note As my patients have run out any attempt to placate me will be met with hostility as you have absolutely no accountability . I'm so discusted I'm sick to my stomach with your service. Yet if we the customers miss one payment? Hmmmmmm
Hollard Life
Hollard Life's reply18 Jun 2018, 13:21
Official

Hello

We are truly sorry for the loss of your father.

I am sorry for the experience you had during this difficult time.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

VS
Vaughn S's update19 Jun 2018, 11:49
Reviewer Update
Still waiting?
VS
Vaughn S's update20 Jun 2018, 09:09
Reviewer Update
Payment received. Over a month later. I seriously advise Hollard sort thier efficiency and compassion levels . Such service is dispicable.