HOLLARD FUNERAL POLICY REFUSING TO PAY FOR THE FUNERAL CLAIM

I am very disappointed, frustrated with #HOLLARD FUNERAL POLICY. I had taken funeral policy for my brother and I have been a loyal payer, I have never missed any debits my brother went missing for a month being in and out of hospitals and mortuaries looking for him is traumatic on its own , finally his body was found on the 27th of December we were told he died on the 13th of December. I had to submit all necessary documents with HOLLARD I was told the claim will take 48hrs but up until today HOLLARD has not contacted me , from the 28th of December up until today I am still waiting. I have posted on the women forums on Facebook and it seems I am not the only one, when it time for a claim they look for a loop hole, THEY DONT KEEP THEIR 48HRS PROMISE. LOOSING A LOVED ONE IS WORSE THAN HAVING NO MONEY TO BURY THEM.

please kindly assist me with this matter, MRS L.L.CONCO funeral policy number ********** 7 ********** ********** 308