AN
Ansie N
1 reviews | Active since Jan 2022
26 Jan 2022, 11:22
HOLLARD FUNERAL POLICY PAYOUT DELAY
We submitted a claim on 17/01/22. The claim was excepted and it was said that it will pay out on 21/01/22. Till today we haven't receive any payout for the Funeral. Every time we phone in to follow up, the same answer is received from them. " There is a FICA problem, but it is on our side, we are very sorry for the inconvenience, it will be sorted by end of business day today, and the money will reflect in your account by the end of the day" NOTHING HAS HAPPEND since then. We are unable to burry out love one due to this. Is there anybody who can help us to sort this out ASAP??
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Replies (2)
Hollard Life's replyOfficial
26 Jan 2022, 11:45Hello Ansie
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards, Escalated Complaints Team
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards, Escalated Complaints Team
Hollard Life's reply26 Jan 2022, 11:45
Official
Hello Ansie
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards, Escalated Complaints Team
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards, Escalated Complaints Team
Hollard Life's replyOfficial
26 Jan 2022, 12:44Hello Ansie
Thank you for your patience while we looked into your matter. Our claims team have confirmed that your claim has been resolved.
Contact us should you have any future concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. Our claims team have confirmed that your claim has been resolved.
Contact us should you have any future concerns.
Kind Regards
Escalated Complaints Team
Hollard Life's reply26 Jan 2022, 12:44
Official
Hello Ansie
Thank you for your patience while we looked into your matter. Our claims team have confirmed that your claim has been resolved.
Contact us should you have any future concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. Our claims team have confirmed that your claim has been resolved.
Contact us should you have any future concerns.
Kind Regards
Escalated Complaints Team