hollard Funeral policy is a **** ??????????

Please be aware of this face funeral cover by hollard, I've experienced nothing but bad experience from them before and after my mom's passing. They lack customer service and only care about taking your money . They will even have the guts to debit off your account when ever they feel like ! ? ? ? it's been 3 months full and am still awaiting feedback on an investigation they had said it on going ? Like really ?????3 months! !!! When my mom had trusted your money with you @hollard