Hollard funeral policy increase - Daylight *******

After being a loyal customer for almost 2 decades i decided to leave them last month because they think they know what a customer wants. After they advised that my funeral policy will increase from R 652.33 to R 788,49 i calculated the increase seeing that CPI was sitting around 5.5% during December 2023. The increase that they put through was a staggering 22% on a funeral policy. This to a person that is 50 years old and healthy. Wife also 50 and healthy and two active girls age 9 and 15. So the chances of us claiming is really minute. So people, please dont just accept annual increases without calculating the %. So I lost a lot of money after being with them for almost 20 years. I managed to get the exact same cover from OUTsurance for an amount of only R 570 per month that will increase by 5% annually. Business must understand that the customer is King and i have now decided to vote with my wallet because this was just ********* behaviour at all levels with a service provider refusing to listen to a customer. This is a funeral policy and not life insurance