MX
Makhosini X
1 reviews | Active since Oct 2014
08 Nov 2021, 11:10
Hollard Funeral policy amounted to nothing
. I submitted the requested documents on 27 October 2021 till this day 08 November 2021 no settlement and no clear feedback. receipt of documents was confirmed on 28 October via sms and again on 02 November but when I followed up on 05 November 2021 I was informed that claim had not beeen captured. Follow up again 08 November and still no clear feedback. Online complaint portal does not work. After typing my complaint the submit butting did not work
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
08 Nov 2021, 11:38Hello Makhosini
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards,
Escalated Complaints Team
Escalated Complaints Team
Hollard Life's reply08 Nov 2021, 11:38
Official
Hello Makhosini
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards,
Escalated Complaints Team
Escalated Complaints Team
Hollard Life's replyOfficial
11 Nov 2021, 10:26Hello Makhosini
Thank you for your patience while we look into your matter. We confirm that your matter has been resolved.
Contact us for any future concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we look into your matter. We confirm that your matter has been resolved.
Contact us for any future concerns.
Kind Regards
Escalated Complaints Team
Hollard Life's reply11 Nov 2021, 10:26
Official
Hello Makhosini
Thank you for your patience while we look into your matter. We confirm that your matter has been resolved.
Contact us for any future concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we look into your matter. We confirm that your matter has been resolved.
Contact us for any future concerns.
Kind Regards
Escalated Complaints Team
MX
Makhosini X's updateReviewer Update
18 Nov 2021, 08:27Hollard finally settled the claim 3 days later after my review on this platform but still the communication is very poor. We asked for an explaination on how the settlement amount was determined and no clear answer. more run around. when it comes to 21st Century(Hollards patners) I have never been able to get through to them from the day my father died until today. This worries me because my car, wifes's car, the house and contents are all insured with Hollard.
MX
Makhosini X's update18 Nov 2021, 08:27
Reviewer Update
Hollard finally settled the claim 3 days later after my review on this platform but still the communication is very poor. We asked for an explaination on how the settlement amount was determined and no clear answer. more run around. when it comes to 21st Century(Hollards patners) I have never been able to get through to them from the day my father died until today. This worries me because my car, wifes's car, the house and contents are all insured with Hollard.